Consultations & Surveys

We occasionally run patient surveys and consult patients about our services and how we operate. Please find below details of these:

Oswald Medical Centre is not currently running any consultations or surveys.

Thank you for taking the time to complete this survey. Your feedback helps us improve our services. All responses are anonymous.

Practice Patient Survey 2025

Gender

If your answer is not listed and you would like to specify your gender please do so here

Age

Your GP Practice Services

1. Generally, how easy or difficult is it to contact your GP Practice on the phone?

2. Generally, how easy or difficult is it to contact your GP Practice using their website?

3. Generally, how easy or difficult is it to contact your GP Practice using the NHS App?

4. Overall, how helpful do you find the reception and administrative team at your GP Practice?

5. Which of the following online GP services have you used in the last 12 months? (Please select all the boxes that apply)

Booking Appointments

Ordering repeat prescriptions

Accessing medical records

Registering with a Practice

Finding out test results

Filling out an online form to give information about health issues (e.g., to ask for an appointment or advice)

None of these

6. Is there a particular healthcare professional at your GP Practice you usually prefer to see or speak to? (This could be a Nurse, GP, or other health professionals at your Practice)

Your Last Contact / Appointment

7. How soon after you contacted your GP Practice did you know what the next step would be?

8. Overall, how would you describe your experience of contacting your GP Practice?

9. Were you offered the following choices? (Please select all the boxes that apply)

A choice of time or day

A choice of location (to see a healthcare professional in person)

I was not offered these choices

I didn’t need a choice

I can’t remember

10. How long after you first contacted your GP Practice did the appointment take place?

11. How do you feel about how long you waited for your appointment?

12. During your last appointment, how good was the healthcare professional at listening to you?

13. During your last appointment, how good was the healthcare professional at treating you with care and concern?

14. Did you have confidence and trust in the healthcare professional you saw or spoke to?

15. Thinking about the reason for your last appointment, were your needs met?

Overall Experience

16. Overall, how would you describe your experience of your GP Practice?

Pharmacy

17. Thinking about the last 12 months, which of the following services have you used a pharmacy for? (Include high street pharmacy chains, chemists, and pharmacies in supermarkets) (Please select all the boxes that apply)

To address an issue which my GP Practice, NHS 111or A&E referred me to a pharmacy for

To pick up a prescription

To buy medication (such as paracetamol or eye drops)

To get advice (e.g., about prescription medicines, a health issue or other health services

To have my blood pressure checked

To get a vaccine (e.g., flu or COVID)

To get contraception without a GP prescription

To monitor my medication or get other support for a long-term health condition

None of these

18. How would you describe your experience of using these pharmacy services?

Thank you

Thank you for taking the time to complete our survey. Your feedback is incredibly valuable to us and helps us to improve the care and services we provide to all our patients.

If you wish to be contacted regarding any further comments or suggestions, please complete the contact information section below. If you do not wish to be contacted, please leave this section blank.

Your input is greatly appreciated

Name

Contact Number

Email address

Privacy Protection

Information entered into survey forms is used only for the purposes of processing your survey information and is stored and accessed securely by designated staff.

Issues raised in comments may be discussed between relevant members of staff. The information is used for quality monitoring purposes, in line with the expectations of those submitting the feedback.

Any personal information transmitted via survey forms may be anonymised when this is required to ensure compliance with General Data Protection Regulation.

This information is not shared with any external third party organisations.

This information is retained for up to 28 days.

I consent to my information being used for the purposes described above and wish to submit this online form to Accrington Branch • 387-391 Blackburn Road, Accrington, BB5 1RP.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

Last Updated 1 Feb 2024

Practice Patient Survey 2025

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