We have a large team of 12 Care Navigators in our team. Our Care Navigators help direct patients to the most appropriate help for them, under the guidance of our GPs and wider clinical team. They also provide administrative support to the practice.
Many patients are often unsure of how to care and treat minor ailments and our Care Navigation Team can refer you for an NHS consultation at your community pharmacy for minor ailments through the ‘Community Pharmacy Consultation Service’. If you are referred, your local Pharmacist will arrange a time to see you and will give you help and advice on how to manage your minor ailments at home and may recommend over the counter medicines or remedies to help ease your symptoms. If you need to be seen by a GP, they will liaise with us and we will get you seen. This NHS service is completely free and confidential.
The practice does not routinely prescribe over the counter medicines – patients are advised to speak to their pharmacy to purchase the following items rather than asking for a GP appointment:
Minor Ailments
This practice does not routinely book appointments for minor ailments which can be managed successfully at home or prescribe medicines which can be purchased at a low cost over the counter including:
- Paracetamol
- Decongestants
- Ibuprofen
- Nutritional support
- Cough Mixtures
- Nappy Creams
- Laxatives
- Head lice treatment
- Antihistamines
- Indigestion remedies
- Multi-vitamins
- Shampoo
- Moisturising creams
For patients under the dietician service, please contact 01282 602452 for nutritional support advice.
If you feel one of the above items should be prescribed to you, please speak to a member of staff who will liaise with our Prescribing Team, however, please do not be offended if our Care Navigators direct you to the Pharmacist for help rather than giving you a GP appointment.
Please do not be offended if our Reception Teams ask you to visit the pharmacy for minor conditions instead of offering you an appointment. They have been instructed by our GPs to do this so that our appointments can be offered to those who really need them.
Please allow the following time for infections to get better before asking for a GP appointment:
- Earache: most get better in 8 days
- Sore throat: most get better in 8 days
- Cold: most get better in 14 days
- Cough: most get better in 21 days
Visit www.nhs.uk/conditions for more information about self-care and services you can access without seeing a GP.