Contacting Oswald Medical Centre Survey 2026

1. How easy is it to contact Oswald Medical Centre by phone?

2. How easy is it to contact Oswald Medical Centre through the website?

3. How easy is it to contact Oswald Medical Centre using the NHS App?

4. Overall, how helpful are the reception and admin staff at Oswald Medical Centre?

5. Which online GP services have you used in the last 12 months? (By “online”, we mean using a website or smartphone app.) Select all that apply:

Booking appointments

Filling in an online form about a health issue (for example, asking for advice or an appointment)

Ordering repeat prescriptions

Viewing medical records

Registering with a GP practice

Checking test results

Making an admin request (for example, updating contact details or requesting a fit note)

None of these

6. Is there a doctor, nurse, or other healthcare professional at Oswald Medical Centre you usually prefer to see or speak to?If you answer no please go to question 8.

If yes, please specify who this is here:If you answer no please go to question 8.

7. When you ask to see or speak to your preferred healthcare professional, how often does that happen?If you answer no please go to question 8.

Your Most Recent Contact with Oswald Medical Centre

Please think about the last time you contacted Oswald Medical Centre for yourself or someone else.

If you answer no please go to question 8.

8. When was the last time you contacted Oswald Medical Centre?If you answer that you haven't contacted the practice since registering you do not need to answer the following questions, simply scroll to the end to submit

9. How did you contact Oswald Medical Centre that time?

10. What happened when you phoned Oswald Medical Centre?

11. After contacting Oswald Medical Centre, did you understand what would happen next?For example, whether someone would contact you, ask for more information, or arrange an appointment.

12. How was your request dealt with? Select all that apply. I (or the person I contacted the practice for) was:

Given an appointment

Given advice on managing the health issue

Prescribed medication

Advised to visit a pharmacy

Told to contact NHS 111 or another NHS service

Told to seek urgent care

Given help or information in another way

I don’t know / can’t remember

For example, whether someone would contact you, ask for more information, or arrange an appointment.

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Contacting Oswald Medical Centre Survey 2026

Privacy Protection

Accrington Branch

Blackburn Branch

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